Customized furniture lacks a unified standard to handle consumer disputes without scale

As the saying goes, "Cheng also Xiao He defeats Xiao Xiao", the charm of custom-made furniture lies in "fixing", but serious defects are also due to "fixing". With more and more customized furniture on the market, it is conceivable that the designer's business is not skilled, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, the hardware accessories are easy to damage after use, only repair Problems such as non-refund will occur frequently.

However, as far as the Lhasa market is concerned, it is basically brand-name businesses that currently do some custom furniture. Everyone pays more attention to quality and after-sales service. This is good news for consumers.

In the Mainland, the problem of custom furniture is endless: two months ago, Xiao Zhang customized wardrobes , desks and Other furniture in a small custom furniture store. However, the customized bedside table was not affixed to the wall, and the wardrobe board cracked and scratched. Injuries and other issues; Ms. Xiao customized a batch of cabinet doors in a decoration city in June last year. After picking up, she found that there were two doors that did not match the original size. Since no written contract was signed, both parties held their own words.



Of course, these cases occurred in the Mainland, but who can say that such things will not happen in Lhasa in the future?

It was found in the interview that many citizens expressed concern about the after-sales service of customized furniture. In addition, many custom furniture contracts stipulate that the "full payment when signing the order" sales form is considered by consumers as the "overlord clause", which has also become a hot spot for consumer complaints in the Mainland. However, in Lhasa, there were few such complaints. At the beginning of the year, the reporter went to the Municipal Industry and Commerce Bureau to learn about the relevant complaints. The relevant person in charge said that "there were few such complaints received." This also shows that so far, the business has done a good job in after-sales service.

It is understood that the details of furniture customization work are intricate. From consumer ordering, organization of production, distribution, on-site installation and after-sales service, all links must be interlocked, and the plates, components and hardware involved in the product customization process are extremely Many, very error-prone. Due to the uniqueness of customized furniture, every detail of the furniture is determined according to customer needs. In case of problems, it is very difficult to return.

"Customized furniture is scrapped as soon as it is returned," said a person in charge of a furniture factory, who asked not to be named, because the furniture is made according to the special needs of consumers. It is highly targeted and is not easy to sell to. other people.

A person in charge of a brand wardrobe customization company told reporters, "If the finished furniture is inconsistent with the drawings, consumers can reject it. If they are not satisfied with the installation, the merchant will be responsible for reinstallation."

It is understood that due to the lack of unified national or industry standards for custom furniture services, there is less "ruler" in handling consumer disputes. Many people in the industry believe that the quality and craftsmanship of custom furniture must meet national standards. At present, most of the problems in custom furniture are contract disputes. Both parties need to clearly indicate in the contract, "Custom furniture urgently needs special standards."

Industry insiders remind consumers to familiarize themselves with the relevant quality standards before customizing furniture, and listen to the opinions of professionals. It is best to find brand merchants to ensure the quality of custom furniture while pursuing individuality.

In addition, you should pay attention to the following principles: when you choose a business, you should listen to, read, and understand; the contract content should include drawings, which should indicate the base material, color, and size of the furniture; This kind of material is used without error, and keep a balance of payment before payment to ensure that there is no problem.

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